Application support 

A leading application support team

At Agilyx we are committed to ensuring our customers receive market leading support services to make the most out of their solution. Our support team are highly trained, ITIL certified and passionate about making our customers happy.

 

A world class Help Centre

Our Help Centre is a flexible self-service support interface, allowing you to solve common problems easier and faster by consulting a vast knowledge base or turning to the community to look for answers. It is an integrated knowledge base, community and ticket portal – all in one.
When lodging tickets, the Help Centre will automatically suggest articles in the Knowledge Base.

Help Centre inclusions

  • The Help Centre includes access to the knowledge base, ensuring you find solutions to problems quickly
  • A continually growing library of FAQ’s, manuals, how-to documents and common questions that you can access 24/7
  • Unit4 Business World Australia and NZ Community access. Allowing you to interact and communicate with other users in your region
  • An advanced ticket portal interface so you can easily submit questions directly to our support team and get the help you need.